• Tuesday, June 18, 2024

A follow up on the Outage on June 14-15th, 2024 and other intermittent issues provided by our colocation datacenter provider. 

See below:

Correspondence from our datacenter provider:

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DAL1 - Outage Alert Update

 

While there is further testing to be done and more information to uncover, we wanted to provide you with the latest information we have regarding the outage at the Prime facility in Dallas, which impacted our DAL1 data center just a few weeks ago.  Since the outage Prime engineers have been rigorously inspecting and testing each component associated with the facility’s power redundancy. What we can tell you today is, the UPS, ATS and generators have each been tested and have all performed as designed and desired during these tests.  The batteries have held the critical power load with utility power removed.  Initiating the ATS automatically started the generators, verifying the ATS logic is working, as well as the relays and wiring to the generator sets.  Lastly, the generators have been load banked and held power load equal to that of the facility’s for hours without issue.  Next week, each of the diesel generators will get preventive maintenance and further inspection.  We will be sure to provide you with updates as further tests and analysis is performed.

 

Thank You,

Hivelocity Team

support@hivelocity.net

Thank you for your understanding and patience. 

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